Terms of Service

Last updated: 2026-09-26 · Bản tiếng Việt

1. The service

Scaleon is web-based sales management software provided by QUYEN MINH VU IMPORT EXPORT COMPANY LIMITED. It lets a business connect the Facebook Pages, delivery carriers and payment services it manages so that its staff can answer customers, handle orders and stock, ship parcels, reconcile payments and read reports. By using Scaleon the business accepts these terms.

2. Accounts

• Accounts are created by the business's administrator; only those accounts can sign in.
• Each user keeps their password and second factor secret. The business is responsible for what its staff do in Scaleon and for removing accounts of people who leave.

3. Connected platforms

The business connects only accounts it owns or manages and must follow each platform's terms and policies, including Meta's Platform Terms and Messenger policies (the 24-hour messaging window, and HUMAN_AGENT replies typed by a person), the policies of Zalo Official Account, TikTok Shop and Shopee when those connections become available, and its contracts with delivery carriers and payment services. Scaleon is not affiliated with, certified or endorsed by these platforms.

4. Acceptable use

• No spam or unsolicited promotional messages, and no messages that break a platform's rules.
• No selling prohibited goods and no unlawful collection or use of personal data.
• No attempts to break into, overload, copy or reverse engineer Scaleon.

5. Data

The business owns its data and must have a lawful basis for the personal data of its customers that it processes in Scaleon. We handle data as described in the Privacy Policy and do not sell it. The business can ask for its data to be exported or deleted.

6. Fees

Fees and payment terms, if any, are set out in a separate quotation or contract.

7. Availability and changes

We work to keep Scaleon available and secure but cannot guarantee uninterrupted service, in particular when a connected platform, carrier or payment service is unavailable or changes its API. We may improve or change features and will tell administrators about significant changes.

8. Suspension and termination

We may suspend accounts that break these terms or a platform's policies. The business may stop using Scaleon at any time; its data is then deleted as described in the Privacy Policy.

9. Liability

To the extent permitted by law, we are not liable for indirect losses, or for losses caused by interruptions of third-party platforms, carriers or payment services.

10. Governing law

These terms are governed by the laws of Vietnam. Disputes are first settled by negotiation, then by a competent court in Vietnam.

11. Contact

Email: lienhe@scaleon.vn · Phone: 0342946386